1. Introduction
RepairCareShop respects your privacy and is committed to protecting the personal information provided through our website, service requests, contact forms, telephone calls, WhatsApp communications and other interactions with our business.
This Privacy Policy describes how information may be collected, used, stored and protected when you use our website and services.
2. Information We Collect
Depending on how you contact us, you may provide the following types of information:
- Name
- Phone number
- Email address
- Service address or area
- Appliance information
- Repair or service details
- Appointment preferences
- Messages submitted through forms
- Information provided through WhatsApp
- Website usage information
3. How We Use Your Information
We may use the information we receive to:
- Respond to enquiries
- Schedule repair services
- Contact customers
- Provide requested services
- Confirm appointments
- Provide customer support
- Improve website functionality
- Improve our services
- Prevent misuse or fraud
- Maintain business records
5. Service and Contact Information
When you request an appliance repair, the information you submit may be used to arrange technicians, schedule appointments, diagnose problems and communicate with you about the service.
The request form on our Contact page does not store your details on this website. When you press the request button, it opens WhatsApp with a message containing the details you entered, such as your name, phone number, appliance, area and problem description. Nothing is sent until you press Send in WhatsApp, and WhatsApp then handles that message under its own terms and privacy policy.
7. Data Security
We may use reasonable administrative, technical and organizational measures to help protect the information we hold. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Data Retention
We may keep information for as long as reasonably necessary for service delivery, business records, legal requirements and the resolution of disputes.
9. Your Privacy Rights
You may contact us about your personal information. Where applicable, you may ask us to:
- Tell you what personal information we hold about you
- Correct information that is inaccurate or out of date
- Consider deleting or limiting the use of your information
- Answer questions about how we handle your information
We will review each request and respond as appropriate.
10. Third-Party Services
Our website may link to or use third-party services, such as WhatsApp, social networks, maps, analytics or hosting services. This website loads its typeface from Google Fonts, which means your browser connects to Google servers when a page loads. These services may have their own privacy policies, and we encourage you to review them.
11. Children's Privacy
Our website is intended for general customers and is not specifically directed toward children.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
13. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us.
- Dubai, UAE
- +971 52 646 7775
- info@repaircareshop.com