Terms & Conditions

1. Introduction

These Terms & Conditions govern your use of the RepairCareShop website and your interactions with us relating to home appliance repair services.

By using our website or requesting our services, you agree to these terms. If you do not agree, please do not use the website.

2. Website Use

You may use our website for lawful purposes and in line with these terms. You must not:

• Misuse the website
• Attempt unauthorized access
• Submit fraudulent information
• Interfere with website operation
• Use the website for unlawful purposes

3. Service Requests

Submitting a service request through our website, by phone or on WhatsApp does not necessarily guarantee an appointment. A request is only confirmed once RepairCareShop has confirmed it to you.

4. Appointments

Appointments are arranged according to technician availability and the details you provide. We will tell you the expected arrival window and contact you about your booking.

Arrival times may be affected by traffic, earlier jobs or other circumstances. We will do our best to keep you informed of any delay.

5. Service Estimates

Any estimate we give may depend on an inspection and diagnosis of your appliance. The final price should be confirmed with you before applicable repair work proceeds.

6. Repairs and Replacement Parts

The repairs we can carry out depend on the condition of your appliance, the availability of parts and the technical diagnosis. Where replacement parts are required, we will tell you what is needed and what is being provided.

Genuine or original parts are described as such only where they are actually supplied.

7. Customer Responsibilities

To help us provide a safe and effective service, customers should:

• Provide accurate information
• Provide reasonable access to the appliance
• Inform technicians about known issues
• Follow reasonable safety instructions
• Ensure the appliance can be safely inspected

8. Payments

You are responsible for the applicable charges that have been agreed or confirmed for the service. Charges and the way they are paid will be confirmed with you before the work is completed.

9. Cancellations and Rescheduling

If you need to cancel or reschedule an appointment, please contact RepairCareShop as soon as possible so that we can arrange our technicians accordingly.

10. Service Limitations

The outcome of an appliance repair can depend on the age and condition of the appliance, previous repairs, the availability of parts and other technical factors. We cannot guarantee that every appliance can be repaired.

11. Website Content

The information on this website is provided for general informational purposes and may change from time to time without notice.

12. Third-Party Links

Our website may contain links to external websites. These websites are not controlled by RepairCareShop and may have their own terms and policies.

13. Intellectual Property

The content of this website, including branding, graphics and other materials, may be protected by applicable intellectual-property laws. You may not copy or reuse it without permission, except as permitted by law.

14. Limitation of Liability

To the extent permitted by applicable law, RepairCareShop is not responsible for indirect or consequential losses arising from the use of this website or from services provided.

Nothing in these terms is intended to exclude liability where such exclusion is prohibited by applicable law.

15. Indemnification

To the extent permitted by applicable law, you agree to be responsible for claims or losses arising from your misuse of the website or from information you provide that is false or unlawful.

16. Privacy

Personal information is handled according to the RepairCareShop Privacy Policy. Please read it to understand how we collect, use and protect your information.

17. Changes to These Terms

We may update these Terms & Conditions from time to time. Any changes will be posted on this page.

18. Governing Law

These terms are intended to be interpreted according to applicable laws and regulations governing the business and services.

19. Contact Us

If you have any questions about these Terms & Conditions, please contact us.